Trade Support, Knowledge Base & Dispute Resolution
Access our comprehensive trade execution knowledge base, track dispute escalations, and review trade protocols.
Browse Trade Execution Help Topics
Comprehensive guides covering escrow funding, factory audits, pre-shipment testing, and customs pre-clearance.
Bilateral Escrow & Payments
How funds are safeguarded in neutral institutional custody and released upon verified milestone signoffs.
- How Bilateral Escrow protects buyer capital
- Supported international currencies (USD, EUR, GBP, AED, INR)
- Milestone trigger schedule & pre-shipment release protocols
- Refund execution during quality dispute holds
Supplier Audits & Factory Vetting
Understanding Eximov's 4-stage on-site physical cleanroom audits, machinery checks, and registrar vetting.
- 4-stage factory verification methodology breakdown
- On-site geo-tagged inspection logs & cleanroom pressure tests
- Registrar authentication (ISO 13485, CE MDR, WHO-GMP, FDA)
- Standard, Silver, and Gold Eximov verification tiers
Pre-Shipment QA & Lab Assays
Batch sampling standards, third-party HPLC purity assays, and Certificate of Analysis (COA) validation.
- ISO 2859-1 (AQL 1.0/2.5) sampling methodology
- High-Performance Liquid Chromatography (HPLC) assay checks
- Tamper-evident container seal authorization
- Rejection and immediate factory remediation protocols
Cold-Chain Logistics & Customs
Multimodal ocean/air routing, unbroken +2°C to +8°C temperature telemetry, and customs pre-filing.
- EU ICS2 Release 3 & US AMS pre-filing clearance
- Active 4G IoT GPS & temperature sensor monitoring
- Reefer ocean container Pre-Trip Inspection (PTI) audits
- Green-channel port discharge and consular stamping
Dispute Escalation & Resolutions
Step-by-step resolution process for delivery discrepancies, batch non-conformity, and escrow holds.
- Dispute trigger & automated escrow fund freeze
- Assigning independent accredited field inspectors
- Evidence-based resolution timelines (< 48 hours)
- Binding arbitration under international trade law
Buyer Account & Organization
Managing corporate KYC documents, RFQ tracking, team permissions, and vendor upgrades.
- Corporate KYC registration and document submission
- Tracking live RFQs, proforma quotes, and invoices
- Upgrading from Business Buyer to Verified Seller
- Configuring email and SMS trade notification channels
Frequently Asked Questions
Quick answers to common questions about bilateral escrow, QA inspections, customs pre-clearance, and active trade support.
When you fund a Purchase Order, payment is deposited into an independent, neutral institutional escrow account. The manufacturer is authorized to start production, but funds are locked and can only be disbursed once Eximov trade engineers upload certified passing lab inspection reports and you sign off on the digital Proof of Delivery.
Eximov 3-Step Dispute Escalation Workflow
How our automated escrow holds and accredited field inspections ensure fair, evidence-based dispute resolution under international trade law.
Automated Escrow Hold
If a delivery discrepancy or quality issue is flagged within the 48-hour inspection window, the order's escrow status immediately transitions to Disputed, instantly freezing funds.
On-Site Field Investigation
Eximov assigns an accredited trade engineer or independent surveyor within 24 hours to physically audit batch seals, package integrity, and draw samples for analytical lab testing.
Evidence-Based Settlement
Super Admin reviews GPS-tagged inspection proof and laboratory certificates to enforce legally binding replacement, manufacturer remediation, or 100% buyer escrow refund.
Need Immediate Assistance with Your Sourcing Pipeline?
Connect with our dedicated global trade officers for 1-on-1 procurement assistance, custom factory audit inquiries, or regulatory pre-filing reviews.